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This revised and updated sixth edition of Reference and Information
Services continues the book's rich tradition, covering all phases
of reference and information services with less emphasis on print
and more emphasis on strategies and scenarios. Reference and
Information Services is the go-to textbook for MSLIS and i-School
courses on reference services and related topics. It is also a
helpful handbook for practitioners. Authors include LIS faculty and
professionals who have relevant degrees in their areas and who have
published extensively on their topics. The first half of the book
provides an overview of reference services and techniques for
service provision, including the reference interview, ethics,
instruction, reader's advisory, and services to diverse populations
including children. This part of the book establishes a foundation
of knowledge on reference service and frames each topic with
ethical and social justice perspectives. The second part of the
book offers an overview of the information life cycle and
dissemination of information, followed by an in-depth examination
of information sources by type-including dictionaries,
encyclopedias, indexes, and abstracts-as well as by broad subject
areas including government, statistics and data, health, and legal
information. This second section introduces the tools and resources
that reference professionals use to provide the services described
in the first half of the text. Reference and Information Services
is a recognized textbook for information retrieval courses and
updates the previous edition Editors and contributors are experts
in the field Activity boxes engage readers and invite them to
reflect on what they are learning and to practice skills through
real-life exercises Conscious integration of critical theory and
social justice perspectives offers critical reflection on the
standards and practices of the field and encourages readers to
consider alternate perspectives
This revised and updated sixth edition of Reference and Information
Services continues the book's rich tradition, covering all phases
of reference and information services with less emphasis on print
and more emphasis on strategies and scenarios. Reference and
Information Services is the go-to textbook for MSLIS and i-School
courses on reference services and related topics. It is also a
helpful handbook for practitioners. Authors include LIS faculty and
professionals who have relevant degrees in their areas and who have
published extensively on their topics. The first half of the book
provides an overview of reference services and techniques for
service provision, including the reference interview, ethics,
instruction, evaluation and assessment, and services to diverse
populations including children. This part of the book establishes a
foundation of knowledge on reference service and frames each topic
with ethical and social justice perspectives. The second part of
the book offers an overview of the information life cycle and
dissemination of information, followed by an in-depth examination
of information sources by type-including dictionaries,
encyclopedias, indexes, and abstracts-as well as by broad subject
areas including government, statistics and data, health, and legal
information. This second part introduces the tools and resources
that reference professionals use to provide the services described
in the first half of the text. Reference and Information Services
is a recognized textbook for information retrieval courses and
updates the previous edition Editors and contributors are experts
in the field Activity boxes engage readers and invite them to
reflect on what they are learning and to practice skills through
real-life exercises Conscious integration of critical theory and
social justice perspectives offers critical reflection on the
standards and practices of the field and encourages readers to
consider alternate perspectives
To compete today, librarians need to not only provide old services
in new ways but also to provide new services. Repositioning
Reference: New Methods and New Services for a New Age re-imagines
reference services in libraries and information organizations and
the role of reference librarians, taking into account rapid
developments in technology and information-specific services in
non-library sectors. It traces the history of technology adoption
for reference services, describes competitive pressures facing
reference services, identifies untapped opportunities for reference
services and librarians, details innovative and creative solutions
for energizing the profession and engaging library user
communities, and prescribes means to evaluating technologies for
reference services. This book: * Includes current and unique
examples of innovative reference services to serve as inspiration
and launching points for readers. * Offers contemporary management
theory and practice from outside of the field of LIS to offer
readers a guide for initiating, leading, and managing change in
their organizations. * Outlines the processes of environmental
scanning and SWOT analysis, which are important practices for
keeping abreast of changes in the field and positioning an
organization to make the most of their opportunities and to
minimize threats. Repositioning Reference may be used as a textbook
by LIS educators whose courses and learning experiences prepare
aspiring librarians to lead the reference revolution and by
practicing librarians in diverse settings who want to be change
agents.
To compete today, librarians need to not only provide old services
in new ways but also to provide new services. Repositioning
Reference: New Methods and New Services for a New Age re-imagines
reference services in libraries and information organizations and
the role of reference librarians, taking into account rapid
developments in technology and information-specific services in
non-library sectors. It traces the history of technology adoption
for reference services, describes competitive pressures facing
reference services, identifies untapped opportunities for reference
services and librarians, details innovative and creative solutions
for energizing the profession and engaging library user
communities, and prescribes means to evaluating technologies for
reference services. This book: * Includes current and unique
examples of innovative reference services to serve as inspiration
and launching points for readers. * Offers contemporary management
theory and practice from outside of the field of LIS to offer
readers a guide for initiating, leading, and managing change in
their organizations. * Outlines the processes of environmental
scanning and SWOT analysis, which are important practices for
keeping abreast of changes in the field and positioning an
organization to make the most of their opportunities and to
minimize threats. Repositioning Reference may be used as a textbook
by LIS educators whose courses and learning experiences prepare
aspiring librarians to lead the reference revolution and by
practicing librarians in diverse settings who want to be change
agents.
This nationwide analysis documents how institutions of higher
education are responding to demands for accountability and
transparency by implementing and assessing learning goals for
information literacy. Stakeholders in higher education across the
country-including students, parents, research and policy
organizations, and government agencies-are demanding greater
accountability and transparency from institutions in how they are
promoting quality and improvement in colleges and universities.
Indeed, as the cost of tuition rises, colleges and universities as
well as the organizations which accredit them are coming under
increased scrutiny. Logically, student learning outcomes,
assessment, and accreditation are all constantly under the
magnifying glass. Information Literacy as a Student Learning
Outcome: The Perspective of Institutional Accreditation fills a gap
in the current literature by inspecting how institutions nationwide
are fulfilling accreditation standards in the area of information
literacy. While the bulk of the book looks at institutions
accredited by the Middle States Commission on Higher Education, all
six of the regional accreditation areas are addressed. The author
also conducted campus visits and interviews at selected
institutions in order to provide a more in-depth analysis of these
institutions' programs for information literacy. Figures and tables
End-of-chapter references and a final bibliography A subject index
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